Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Every single assistance request you submit to us will be attended to within maximum sixty minutes. In case your support ticket or email calls for additional assistance from an admin, we’ll forward it and leave a note to notify you that your issue is being examined. If you make use of the Administration Services package, any of the server administration services included there will be performed at a time that is suitable for you.
An Exceptional Client Support Service
If you need any help with the Website Control Panel or with any of the apps that we have installed on the dedicated web hosting server on your behalf, do not hesitate to get in touch with our client support staff anytime through the ticketing system. What’s more, if you need help administering your server, you can order the Administration Services package, which includes OS updates every week, problem troubleshooting and installation procedures, server monitoring and restarting services, backup hard disk drive storage space, etc.
An Intuitive Help Section
Our Website Control Panel was preinstalled for each Linux dedicated hosting server. Among its functionalities is a rather useful integrated knowledgebase that will guide you step by step on how to use it. Most instructional articles in addition video versions which show all the operations that you can carry out in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each Website Control Panel section.