1 hour ticket response
Timeliness is our paramount priority and that’s why we have a team of professional client support engineers who will be happy to provide a quick response to any question that you might have. Simply send your tech support ticket from your Website Control Panel and we will respond back to you within one hour in the worst case scenario. In fact, we strive hard and aim for a 20–minute response time.
A Premium Customer Care Service
Our support staff representatives have big experience in the Linux website hosting sector and are skilled enough to find a fast solution to your problem. If, however, the problem at hand is not within the competency of a tech support engineer, the customer support ticket will be forwarded to a developer or sysadmin for further investigation.
A User–Friendly Help Section
Incorporated into the Website Control Panel is an easy–to–navigate Help Center, which offers a variety of sources of information. You can search through a routinely updated knowledge base featuring web hosting account administration articles and web site management articles, watch the educational video tutorials or check the F.A.Q. section.